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Dental Claims

Digital EOBs: Saving, storing, and sending

Posted by Taylor Rose on Feb 19, 2019

EOBs, or explanation of benefits, are a key element of your practice’s client tracking. Not only do you have to keep them for a minimum of 7 years under Federal law after the last date of service to a patient (for Medicaid and veterans that length of stay is bumped up), but you also have to find your own way to keep them organized. 

There are a few options when it comes to digital vs. paper EOBs that all depend on how your office works internally. 

RELATED: Understanding EOBs vs. ERAs

While EOBs aren’t technically required to be saved, they are often part of a patient’s file and fall under the timeline mentioned above. Digital EOBs and ERAs are easier to house because they don’t take up a lot of space in your office. (ERAs are a HIPAA compliant digital file that can replace EOBs.) Both are easily searchable, with the correct software, allowing you to filter through them quickly. For high-volume offices, digital EOBs can be extremely helpful when advocating for a client, efficiently communicating with insurance companies, and organizing.

Whether you use paper or digital claims there is a risk in keeping your records too long. Security breaches physically or digitally can put you at risk for HIPAA violations. Staying organized with your EOBs is crucial to running a strong practice.

Paper claims also hold a far larger risk of being damaged, stolen, or accidentally destroyed without a fail-safe measure. Physical copies can actually lead to data breaches as well. According to the Journal of the American Medical Association (JAMA), paper records account for up to 31% of security breaches.

Remote Lite has built-in measures to give you the best possible security for your claims. It also supports EOBs and ERAs included in the cost. Schedule a time to speak with our specialist today about how your offices EOBs and ERAs can fit with Remote Lite.