linkedin instagram facebook plus
Customer Story

Interview with long-standing Dental Hero, Rick Garofolo

How one consultant saves dentists thousands with Remote Lite powered by rPractice

Posted by Taylor Rose on Jul 23, 2019

Renaissance Partner Rick Garofolo spends a lot of time traveling — whether that is to dental conferences around the country or the Renaissance headquarters in Indianapolis, Indiana. Garofolo not only has miles on his side, but he also has 20 years under his belt in the dental industry as a speaker, owner of the Practice Mechanic, and author. 

The Renaissance Partner Program is a roster of dental professionals who guide offices around the country through simplifying their dental claims processing by using Remote Lite powered by rPractice. For Garofolo though, Remote Lite is more than just a claims processing software. 

“I don't know if my business could exist without Remote Lite, because the amount of time that it saves us is what makes us profitable,” says Garofolo. “If we had another software, another claims processing system my billing people wouldn't be able to process as many claims as they do.” 

I don't know if my business could exist without Remote Lite, because the amount of time that it saves us is what makes us profitable.

Garofolo describes his business as providing “outsourced services, compliance consulting, and business management coaching for dental offices.” When a new client comes to the Practice Mechanic, one of the first things they do is make sure they have Remote Lite installed to send insurance claims, including their outstanding claims that live in dental processing limbo. 

“We had one office that had $300,000 in outstanding insurance claims,” says Garofolo. “The vast majority of them were rejections that had never been handled, the EOBs came in they were never resubmitted, nothing got taken care of, or they were an immediate rejection because they were missing a subscriber ID or a date of birth or a name had a misspelling — something simple. We were able to — within the first week or two of that client being our client — submit every single one of those outstanding claims through Remote Lite and immediately fix the problems that each claim had. In 30 days we reduced their outstanding invoices by $175,000, just because we handled the errors and knew about the things that were wrong right away.” 

Garofolo’s team was able to pull all of the outstanding claims in Remote Lite powered by rPractice to see what was holding the claim up from being approved. If a claim submitted through Remote Lite is flagged for rejection, simply clicking on the claim will show what needs to be fixed. This helps the office get paid faster and avoiding the resubmission fee of many practice management systems.  

Though the Practice Mechanic provides more than claims processing, according to Garofolo it’s the easiest way to help an office be successful as a consultant. Renaissance Partners show dental offices how Remote Lite can help them focus on what’s important — running a burgeoning business. Also, Renaissance Partners are, of course, paid for every referral that they bring.  

“It really comes down to ease of use and the amount of time you can save,” says Garofolo. “Our big job — no matter what type of consultant you are — is to make dental offices more money. There are two ways you make more money, you either produce more or you spend less. They are the only two ways to make more money. And with Remote Lite you actually can do both, you are saving so much time you can produce more, you can make more phone calls, you can call more patients who are past due on recall because you are spending 20 minutes on claims instead of 2 or 3 hours."

It’s the easy change to make in a dental office, to switch to Remote Lite. It’s one that has one of the biggest impacts on the office and it’s super easy to show them.

“At the same time you are saving money because you aren’t paying a per claim fee,” says Garofolo. “You are saving money not paying per claim and paying a flat rate that includes the attachment software. Remote Lite lets you do both; you spend less money but also have more time to produce other things… It’s the easy change to make in a dental office, to switch to Remote Lite. It’s one that has one of the biggest impacts on the office and it’s super easy to show them.” 

To learn more about becoming a Certified Partner with Renaissance, reach out to us here