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Dental Claims

Tips and Tricks for Getting Started with Remote Lite powered by rPractice

Now that your office is sending claims with Remote Lite powered by rPractice, these items can help everything run smoothly

Posted by Taylor Rose on Aug 29, 2019

We are so excited that you’ve joined the Renaissance family! Now that you have Remote Lite powered by rPractice installed your office and know how to send claims, we want to verify that you have all the tools you need to be successful. Which is why we asked Customer Care Specialists at Renaissance what a new office should know when they start using Remote Lite powered by rPractice

Here are the tips and tricks our Customer Care Specialists at Renaissance recommend  you know when getting started with Remote Lite.


  • Before submitting, ensure that your claim includes all of the correct information. You would be surprised how many claims are rejected because a birthdate (or something of that caliber) is incorrect. 
  • One of the great benefits of Remote Lite is the claim status that accompanies each insurance claim that you submit. Here is what it means:
    • Accepted — The claim is submitted to the insurance company successfully. 
    • Rejected — There is an error of some kind within the claim. This might not mean that the insurance company is actually denying the request. It could mean that some minor information was incorrect on the form.
    • Claims can alternate between accepted and rejected, and back to accepted when the information is corrected. 
  • Electronic claims must be precise because a computer is matching to a list. Paper claims are slower and cost more, but minor errors can slip through because the claims are manually processed. If your office is used to submitting paper claims, double-check the claim information before submitting to ensure more accepted claims to insurance companies. Also, a huge bonus to electronic claims is they are paid faster than paper claims.
  • To send claims electronically and to receive electronic remittance advice responses, some insurance companies require registration. We have a list of companies that provide ERA responses available at here under ERA Payer List. Contact us here to request registration forms


  • Remote Lite uses a screenshot tool for attachments.  By using the screenshot tool, instead of scanning and uploading the image, the file size is automatically reduced which helps claims submit faster. This is especially helpful for batch claims, as the maximum attachment size is 16 MB.
  • When adding an attachment in Remote Lite, you can adjust the screenshot to include the name of the patient and date of service. 

Account management 

  • We assign payer IDs for you, so all you need from the insurance company information is the insurance company’s name and address. Both pieces of data need to be current and accurate.
  • For HIPAA compliance reasons, your Remote Lite password is good for 90 days. If you go to log into Remote Lite powered by rPractice and it does not allow you to login, simply click the forgot my password link underneath and follow the prompts within rPractice to reset it. It may just be time to update your password. We recommend setting a calendar reminder to reset your password.


As much as we wish we did, we don’t have control over the insurance companies’ pay schedule. We do have more real-time connections than any other clearinghouse but can’t tell you exactly when your office will be paid for your claims. Our Customer Support team is always available to help with any other questions regarding your claims. Don’t forget, we provide Remote Lite training for free! If you bring on a new staff member or just need a refresher, don’t hesitate to give us a call at (866) 712-9584 or email us.